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Frequently Asked Questions

Here are some frequently asked questions that we tend to receive. If you still have something you’d like to know, feel free to contact us for more details and we will assist you with your query.


Is palliative care only for pets with cancer or a terminal illness?

No. Palliative care is beneficial to any pet with any long term illness. Palliative care can be helpful at any stage of an illness, whereas end-of-life care is provided in the last few weeks of a life.


If you are considering palliative care service but are unsure that this is the right path for your pet, you are welcome to call us for advice directly, or have a discussion with your regular veterinarian. 


If you feel your pet needs extra support from day to day, such as with pain management or managing their illness, then we recommend you reach out to our team. We will always liaise with your veterinarian and establish a support network for yourself and your pet.  

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How do I make an appointment? Do I need a referral?

No, you do not need a referral. Head to our contact page or email us directly, and one of our team members will be in contact with you within 24 hours. You will then receive an email with a 'pre-visit questionnaire' which you will need to fill out and send back to us, Thereafter, we will contact you to make a time for a home-visit or a tele-medicine consult, whichever is convenient for you. We will also contact your regular veterinarian to acquire all the medical records for your pet. 

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What should I prepare for my initial consultation?

Once you have connected with one of our team members, you will need to fill in a pre-visit questionnaire which will be emailed to you. We will also contact your regular veterinarian to acquire all the medical records for your pet. During the consultation we will need you to have all of your pet's medications at hand, including supplements. Most initial consults last almost 2 hours so please keep that in mind when making personal arrangements. 

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How is your service different from that of my regular vet? 

Palliative care is specialised individual care provided to your pet to manage their pain and discomfort, while also providing for your emotional and support needs. We only see patients that require extra care which allows us to focus on their specific needs as well as yours. You regular vet plays an important role as a part of your support team while we provide specialised support to improve your pet's quality of life. 

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